Rogers executives to face hearing on massive network outage today


Rogers executives on Monday walked MPs through the chaos that unfolded earlier this month when what they called a “truly unprecedented incident” took down the “brain” of the company’s network.

The company’s new chief technology officer, Ron McKenzie, said it was a coding error that triggered the widespread network failure that knocked out service for millions of Canadians for more than 15 hours and left many customers unable to reach 911.

“(It) essentially (affected) the core of the network, the brain of the network, that supports all wireless, wireline, internal communications and connectivity,” McKenzie said. “It was a complete loss

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