outage

Canada: Outage leaves many without mobile, internet service

nikholas 2 months ago

TORONTO — A widespread network outage left many Canadians without mobile and internet service for most of Friday, disrupting police, business and court services as crowds flocked to work at coffee shops with Wi-Fi.

Rogers Communications Inc. said it started restoring service late in the day and said its teams “are working hard to get everyone back online as quickly as possible.”

The outage began early in the morning and stretched into the evening, interrupting services across retailers and credit card processors, police and courts, airlines and train networks.

The company offered no explanation for what caused he outage, how

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Massive Rogers outage affected Canadian phones, internet, ATMs, and debit cards

nikholas 2 months ago

Canadian telecom Rogers is suffering a major outage affecting landline phones, cellular connections, and internet connectivity throughout Canada that started early this morning. Downdetector listed thousands of reports for the issues that flooded in as people started to get up around 5AM ET and couldn’t get online.

Rogers first addressed the outage in a tweet from its official support account just before 9AM ET and then went silent for a couple of hours. On Friday afternoon, the company tweeted that its technical teams are working to restore services “alongside our global technology partners, and are making progress.”

Late Friday evening,

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Rogers executives to face hearing on massive network outage today

nikholas 2 months ago

Rogers executives on Monday walked MPs through the chaos that unfolded earlier this month when what they called a “truly unprecedented incident” took down the “brain” of the company’s network.

The company’s new chief technology officer, Ron McKenzie, said it was a coding error that triggered the widespread network failure that knocked out service for millions of Canadians for more than 15 hours and left many customers unable to reach 911.

“(It) essentially (affected) the core of the network, the brain of the network, that supports all wireless, wireline, internal communications and connectivity,” McKenzie said. “It was a complete loss

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Rogers says services mostly restored after daylong outage left millions offline

nikholas 3 months ago

Rogers services are back online for most customers after a daylong outage at the telecom giant that left millions of Canadians without internet and cellular service, while also disrupting government services and payment systems.

Some individual users saw their internet connections and cellphones come back to life Friday evening, and an update sent to CBC’s IT department said the problem in Rogers’s “core network … looks to have recovered.” 

In an update Saturday morning, posted to Twitter, Rogers said it has now restored services for the “vast majority of our customers” and that its technical teams are working hard to

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Massive network outage in Canada hits homes, ATMs and 911 emergency lines | Canada

nikholas 3 months ago

A major outage of mobile and internet networks caused widespread disruptions across Canada on Friday, affecting banks, police emergency lines and customers in the second outage to hit one of the country’s biggest telecom providers in 15 months.

Customers gathered at coffee shops and public libraries to access alternate networks, while financial institutions reported problems with everything from automated machines to cashless payment systems.

Rogers Communications said its technical teams were working to restore services as quickly as possible.

The outage is likely to add to concerns about competition in the industry that is dominated by Rogers.

The company, which

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[Updated] Rogers and Fido network/internet down? Outage is known issue

nikholas 3 months ago

This story is being continuously updated…

Original story (from April 19, 2021) follows:

Just in case you’re trying to get your head around why rogers and Fido aren’t working for you, find solace in the fact that you aren’t the only one facing issues lately.

A quick look at the micro-blogging site Twitter conveys there are many others affected by the same issue. For a quick glance, here’s how some of the complainants word the problem:

Fido / rogers network down
source

Pretty sure Rogers & Fido are down
source

Down detector – a popular service that gives information about

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